Leak Investigation & Reactive Plumbing  

A global facilities management company logged a reactive maintenance call with MFG Construction at 4pm on Thursday 4th June. By 1:30pm the following day, both faults had been fully investigated, repaired and signed off with all water restored and the building back in full operation.

That's MFG FM in full swing.

The Background

The Peterborough premises had recently undergone a period of refurbishment, closed from late February through to mid-April. On reopening, staff reported two separate issues — a leaking radiator on the ground floor and toilet taps failing to reach the correct temperature for both hot and cold water.

Neither fault had an obvious cause. Both required proper investigation before any repair work could begin.

What MFG Found

MFG FM's team attended site, met with staff and carried out a full investigation of both reported faults.

The radiator leak was traced to pipework exiting the floor to the hallway radiator — a connection that had been disturbed during the recent painting works. The joint was tightened and the TRV replaced. Leak resolved.

On the temperature issue, investigation revealed that a recently installed hot water tank had its thermostat set below 60 degrees. Combined with insufficient insulation on the pipework, this was causing the temperature drop at the outlets. The stat was increased to approximately 65 degrees and outlet temperatures were taken and recorded photographically before sign-off.

Both faults fully resolved. Water fully restored. Client left delighted.

Matthew Pickles, Head of Business Development at MFG Facilities Management, said: "This job is a straightforward example of what MFG Facilities Management delivers every day. Call logged in the afternoon, engineer on site first thing the next morning, two separate faults investigated and fully resolved within three hours. That's the response time and the standard our clients expect from us and it's what we consistently deliver.

"The Peterborough job also highlights something important about reactive maintenance: you don't always know what you're dealing with until you're on site. Our team had the knowledge and the experience to diagnose both issues quickly and get the building back in operation without delay."

About MFG Construction

MFG Construction delivers reactive maintenance, minor works and facilities management services for commercial, public sector and infrastructure clients across the UK. Operating from offices in Widnes, Birmingham, Edinburgh and Carlisle, MFG provides direct access, rapid deployment and a standard of workmanship that doesn't change regardless of the size of the job.

For reactive maintenance enquiries contact: matthewpickles@mfgfm.co.uk