Facilities Management
MFG FM team react in hours and solve issue
Location
Peterborough
Client
Blue Chip Company
Completion
June 2026
Unique Feature
Reactive work
Project Overview
Leak Investigation & Reactive Plumbing
Project Highlights
MFG FM’s team attended site, met with staff and carried out a full investigation of both reported faults.
The radiator leak was traced to pipework exiting the floor to the hallway radiator, a connection that appeared to have been disturbed during the recent painting works. The joint was tightened and the TRV replaced. The leak was resolved.
On the temperature issue, investigation revealed that the hot water tank that was recently installed in June 2025 had its thermostat set below 60 degrees. Combined with a lack of insulation on the pipework, this was causing the temperature drop at the outlets. The stat was increased to approximately 65 degrees and outlet temperatures were taken and recorded photographically to confirm the issue had been resolved.
Both faults were fully investigated and repaired. Water was fully restored. Works completed by 1:30pm and the client left delighted by the response.
The Brief
A leak investigation call was logged with MFG Construction at 4pm on Thursday 4th June by a global facilities management company at their Peterborough premises. MFG Facilities Management division attended site the following morning at 10am and had both faults fully resolved, all water restored and the building back in operation by 1:30pm the same day. That’s MFG FM in full swing.
The Challenge
The site had recently undergone a period of refurbishment, closed from late February through to mid-April. On reopening, staff reported two separate issues; a leaking radiator on the ground floor and toilet taps that were failing to reach the correct temperature for both hot and cold water.
Both faults required investigation before any repair could begin. The cause of the radiator leak was not immediately apparent, and the temperature issue on the toilet outlets pointed to a potential problem with the hot water system that needed to be properly diagnosed rather than assumed.
The Result
MFG Construction logged the call at 4pm on Thursday and were on site in Peterborough by 10am the following morning. A full leak investigation was carried out, with the ground floor hallway radiator repaired and the TRV replaced. A separate hot water temperature fault was diagnosed and resolved, with all outlets confirmed at the correct temperature before leaving site. Both faults fully resolved within three hours of arrival.
What we said
"This job is a straightforward example of what MFG Facilities Management delivers every day. Call logged in the afternoon, engineer on site first thing the next morning, two separate faults investigated and fully resolved within three hours. That's the response time and the standard our clients expect from us and it's what we consistently deliver.
“The Peterborough job also highlights something important about reactive maintenance: you don't always know what you're dealing with until you're on site. Our team had the knowledge and the experience to diagnose both issues quickly and get the building back in operation without delay."
Matthew Pickles, Head of Business Development, MFG Facilities Management Division
About MFG Construction
MFG Construction delivers reactive maintenance, minor works and facilities management services for commercial, public sector and infrastructure clients across the UK. Operating from offices in Widnes, Birmingham, Edinburgh and Carlisle, MFG provides direct access, rapid deployment and a standard of workmanship that doesn't change regardless of the size of the job.
For reactive maintenance enquiries contact: matthewpickles@mfgfm.co.uk
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Ready to get started?
Let’s talk about your project—and how we can help bring it to life.
Ready to get started?
Let’s talk about your project—and how we can help bring it to life.
